Has this ever happened to you? That’s why we have ChoiceView! ChoiceView adds visual menus and visual responses, along with the voice, to dramatically improve the user experience.
Ease the Pain with a ChoiceView Visual IVR!
How many times have you felt like screaming when you called a business and got a long, long IVR voice response menu? Well lots of people do scream and lots hang up, too! Of course businesses use IVRs and bots to ‘help’ callers while saving human and time resources, but are probably losing customers and cash in the process. They’re especially losing mobile callers, who are often in a rush and expect a better customer experience than voice-only.
Although intended to improve customer satisfaction, a survey taken by Amplicate in 2010 found that 88% of people hate IVRs. Not dislike, but hate.
You can help transform hated, traditional voice-only IVRs by deploying a Radish ChoiceView Visual IVR or including the ChoiceView building block in your existing IVR. Please join the discussion below.
Tell us about your frustrating or funny experience with a company’s IVR or add a comment about IVRs in general. Your comments may appear on our website and may be quoted, using your first name only. Thank you for leaving a comment below.
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